空乘英语【2025|PDF下载-Epub版本|mobi电子书|kindle百度云盘下载】

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Chapter Ⅰ Pre-flight Service1

1.1 Guests Boarding(1)1

1.2 Guests Boarding(2)4

1.3 Showing the Seats6

1.4 Arranging Luggages10

1.5 Welcoming Announcements14

1.6 Cabin Safety Inspection19

1.7 How to Beat Jet20

1.8 Qualifications of Flight Attendants25

1.9 Pre-flight Preparation29

Chapter Ⅱ In-flight Service35

2.1 Flight-introduction Broadcast35

2.2 Cabin Inspection Service43

2.3 Broadcast Before Meal Service46

2.4 Catering Service49

2.5 Duty-free Goods52

2.6 Air-sickness Service57

2.7 Earache-problem Solving60

2.8 Bump Problem Solving Service64

2.9 Talk about Chinese Tea66

2.10 Talk about Chinese Silk68

2.11 The Basic Medical Knowledge of Flight Attendants70

2.12 VIP Service Cases72

2.13 Teamwork of Flight Attendants83

Chapter Ⅲ Landing Service89

3.1 Security Service Before Landing89

3.2 Landing Broadcast91

3.3 Farewell Service94

3.4 Safety Common Sense of Taking off and Landing100

3.5 Special Case Handling Broadcast Before Landing107

Chapter Ⅳ Emergency Land ing112

4.1 Impact Pose Safety Guidance112

4.2 Oxygen Mask Using Guidance114

4.3 Emergency Escape Guidance118

4.4 General Knowledge of Anti-terrorism121

Chapter Ⅴ Interview125

5.1 Experiences125

5.2 Personality Characteristics Introduction130

5.3 Answering Interview Questions134

5.4 Interview Notice139

Chapter Ⅵ Tests147

6.1 Flight Attendant English Test 1147

6.2 Flight Attendant English Test 2152

6.3 Flight Attendant English Test 3155

Appendix Ⅰ Test Score Standard of Air-passenger Service English160

Appendix Ⅱ Vocabularies of Air-passenger Service English162

Appendix Ⅲ Signs in the Airpor174

Appendix Ⅳ Airline Code177

Appendix Ⅴ Airport Code179